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Customer Service

Get the Riequip Advantage!

  • Fast delivery from Auckland & Nelson
  • Commercial warranties 
  • Guaranteed spare parts backup
  • Large network of service agents throughout New Zealand
  • Excellent backup service with most parts sent overnight NZ wide
  • Free service pack with every engine powered product
Offering unmatched customer service is a high company priority. Our customer representatives are known for their immense product knowledge and their willingness to go the extra mile. They are equipped with modern technology and efficient sales processing systems to ensure every order is processed rapidly and accurately.

We take after sales customer service seriously, our service division is staffed by experienced staff who are knowledgeable in all the products we supply. They perform an important role in the day to day operation of our company and will interact with our service agents for servicing and spare parts requirements. 
 

All our products are delivered FREE* anywhere in NZ – including rural delivery!!

We strive to get your new products to you as fast as possible.


Items over 25kg are sent on PBT or Mainfreight, packaged and strapped to pallets.

Delivery times for these products are:

South Island

  • Overnight delivery to; Nelson, Christchurch, Marlborough
  • 2-3 day delivery to the rest of the south Island

North Island

  • Overnight delivery to Wellington & Auckland and most other cities and towns in the North Island.
  • 2-4 days for delivery to rural towns and areas.

Items less than 25kg are sent on Post Haste Couriers.

Delivery times for these products are:
South Island
  • Overnight delivery
North Island
  • Overnight delivery

Rural delivery

Rural delivery to any area in New Zealand takes an extra 1 - 4 days for freight and courier items, if you want your products urgently we suggest you get them delivered to a non rural address or alternatively you can pick up from the courier/freight depot.

These quotations of delivery are estimates and are made in good faith. Riequip shall not be bound by them.

* FREE Delivery covers the North Island, South Island & Waiheke Islands only. We can arrange delivery to other outlying islands, please contact us for pricing on these options.

 

Your Feedback

We welcome any feedback on our service to you, please contact us via the enquiry form and tell us about your experience.
It is essential to us for providing even better services to you in the future.
 

Returns & Refunds

For information on returns and refunds, read our terms of trade.